Last Updated: September 8, 2026
At Velvet Crown, we want you to be satisfied with your order. If there is a problem with your purchase, we’re here to help.
1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of receiving your order.
Please email:
Include:
- Your order number
- A description of the problem
- Clear photographs showing the issue
- Any other information that may help us investigate the problem
After reviewing your request, we may offer an appropriate solution, which may include a replacement, refund, or other resolution.
2. Items That Arrive Damaged
If an item is damaged during delivery, please contact us as soon as possible and provide photographs of the damaged product and packaging.
We may require photographs or other information before approving a replacement or refund.
3. Incorrect Items
If you receive an item that is different from what you ordered, contact us within 30 days of receiving your order.
Please provide your order number and photographs of the item you received.
If the error is confirmed, we will work with you to provide an appropriate resolution.
4. Returns for Change of Mind
Because our products may be made to order, we generally do not accept returns or exchanges simply because you changed your mind, selected the wrong size, or no longer want the product.
However, if you believe there is an issue with your order, contact us and we will review the situation.
5. Refunds
If a refund is approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
6. Exchanges and Replacements
Where appropriate, we may offer a replacement instead of a refund.
Replacement availability may depend on the product and circumstances of the claim.
7. Contact Us
For questions regarding returns, damaged products, defective products, incorrect orders, or refunds, contact:
Please include your order number in your message whenever possible.
8. Changes to This Policy
We may update this Returns & Refunds Policy from time to time.
The latest version will be posted on our Website with the updated date shown at the top of the policy.